Privacy Policy

1. Information We Collect

When you interact with 5GInternet — whether by signing up for a plan, contacting our support team, or browsing our website — we may collect the following types of information:

• Personal Identification: Full name, date of birth, and government-issued ID where required for account verification.
• Contact Information: Email address, phone number, and mailing or service address.
• Billing Information: Credit or debit card details, bank account information, and billing address processed securely through encrypted payment gateways.
• Service Usage Data: Internet usage statistics, connection logs, bandwidth consumption, and device information associated with your account.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Communications: Records of calls, emails, and live chat sessions with our customer support team for quality and training purposes.

We only collect information that is necessary to provide and improve our services. We do not collect sensitive personal information such as social security numbers unless legally required.

2. How We Use Your Information

The information we collect is used exclusively to operate, deliver, and improve our services. Specifically, we use your data to:

• Create and manage your 5GInternet account and service subscription.
• Process payments, generate invoices, and manage billing cycles.
• Provide customer support, respond to inquiries, and resolve technical issues.
• Send service-related communications including outage alerts, maintenance notices, and account updates.
• Send promotional offers, plan upgrades, or new service announcements (only with your consent).
• Analyze website traffic and usage trends to enhance our digital experience.
• Detect and prevent fraud, unauthorized access, and abuse of our network.
• Comply with applicable federal, state, and local laws and regulations.

3. Information Sharing

5GInternet does not sell or share your personal information with outside parties except in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors (e.g., payment processors, cloud hosting, analytics platforms) who assist in operating our business. These vendors are contractually bound to protect your data and may not use it for any other purpose.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of 5GInternet, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, customer information may be transferred as part of that transaction. You will be notified of any such change via email or a prominent notice on our website.
• With Your Consent: We may share your information with additional third parties when you have given us explicit permission to do so.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device by your browser.

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., pages visited, time on site). We use tools like Google Analytics for this purpose.
• Preference Cookies: Remember your settings and preferences for a more personalized experience on return visits.
• Marketing Cookies: Used to deliver relevant advertisements. These are only active if you have opted in.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We take the protection of your personal information seriously and implement industry-standard security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

• All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
• Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.
• Access to customer data is restricted to authorized personnel only, on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Our network infrastructure is protected by enterprise-grade firewalls and DDoS mitigation systems.

While we employ robust security practices, no method of electronic storage or internet transmission is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active account data is retained for the duration of your service subscription with 5GInternet.
• After account closure, we retain billing and transaction records for up to 7 years for tax and legal compliance purposes.
• Support call recordings and chat logs are retained for up to 12 months for quality assurance purposes.
• Website analytics data is retained in anonymized form for up to 26 months.

Once the applicable retention period expires, your data is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Rights

Depending on your location and applicable privacy laws (including CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal data.
• Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Right to Opt-Out: Opt out of receiving marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Right to Data Portability: Request a machine-readable copy of your data in certain circumstances.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact our Privacy Team using the details in Section 11 below. We will respond to your request within 30 days.

8. Children's Privacy

5GInternet's services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details in Section 11. We will take prompt steps to delete such information from our records.

Our website is not directed at children, and we do not use any features designed to attract children to our services.

9. Third-Party Links

Our website may contain links to third-party websites, partner portals, or external resources for your convenience. These links are provided for informational purposes only.

5GInternet does not control and is not responsible for the content, privacy practices, or security standards of any third-party websites. We encourage you to review the privacy policy of any external site you visit before submitting any personal information.

The presence of a link on our website does not constitute an endorsement of the linked site or its services by 5GInternet.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Sending a notification email to the address associated with your account.
• Displaying a prominent notice on our website homepage for at least 30 days.

Your continued use of 5GInternet services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. Our team is available 24/7 to assist you.

• Email: support@5ginternet.com
• Address: 350 5th Avenue, Suite 4200, New York, NY 10118
• Support Hours: 24/7 — 365 Days a Year